Many, many moons ago, I bought my first rotary cutter. I don't think I bought any rulers at the time and I have no doubt I was not using it as it was intended. In fact, I am pretty sure my accuracy was very diminished at first.
Nowadays, a rotary cutter is an extension of my hand (in fact, both hands equally) because I use it so often.
I recently shared a photo on my Instagram account of my first rotary cutter and (I think) my second one that I was having to retire. They have been glued, shimmed and taped so many times, they have become pretty unsafe.
Olfa saw my post and let me know they would happily replace them. What?! I know the new ones have a lifetime warranty but I was astonished that they would honor it for these old friends too. I had stated that I was having emotional issues just tossing these, they asked if I would send them off to them for their archives. When I told them I still had the original mat that came as a set, they immediately needed a photo. It was the very first mat they sold! It is like 11 x 22 - crazy size huh?! And it has no markings on it at all.
Now that these tools will be kept as examples of the history of quilting tools, I was happy to send them off. They have definitely earned that honor!
And in return, Olfa let me choose some new tools. I really wanted one of the Ruby cutters. Because of its red color and limited addition, I won't get them mixed up with other people's tools quite as easily. And because it is not an ergonomic style, I can still cut easily with both hands.
I also asked for a set of their small scissors. I have to say, I am in love! They are small and sharp and now reside at my sewing machine machine to cut threads.
The company also included one of their endurance blades for me. Just as a gift!
I have always been a fan of Olfa tools and mats but after witnessing this great customer service, I will be a dedicated fan for life!